If you’re ready to submit a claim, download the relevant forms.

  • For Travel Right Insurance Plans (TRIPs) and Visitors to Canada (VTC) policies only
  • For Student Accident policies, see the ‘Student Accident’ tab

Are you Experiencing a Medical Emergency?

  • Call the Emergency Assistance Provider prior to admission, or within 24 hours of a life or organ-threatening emergency

The insured or someone acting on their behalf must authorize the insurance company access to all relevant medical records. This includes current documents from the treating facility and those from the home physician(s) for the applicable pre-existing time frame that applies to their policy.

  • For Travel Right Insurance Plans (TRIPs) policies only
  • For Visitors to Canada (VTC) policies see the ‘Travel Medical’ tab
  • For Student Accident policies see the ‘Student Accident’ tab

Do You Have a Non-Medical Claim (Trip Cancellation)?

  • If you have any questions, please contact the Insurance Company’s Client Services Department
  • To avoid reduced benefits, you must cancel your trip with the travel agent/supplier within 72 hours of the event that caused the cancellation
    • Claim payment will be limited to the cancellation penalties that were in effect within 72 hours of the event that caused the cancellation
  • For Student Accident policies only
  • For Travel Right Insurance Plans (TRIPs) policies see the ‘Travel Medical’ or ‘Non-Medical’ tab
  • For Visitors to Canada (VTC) policies see the ‘Travel Medical’ tab

Do you have a Student Accident Claim?

  • If you have any questions, please contact the Insurance Company’s Client Services Department
    • 1-888-526-0111
    • Monday to Friday, 8:30 am – 6:00pm EST/  5:30 am – 3:00 pm PST

For Student Accident Travel Related Claims:

  • If you experience a loss while travelling outside of your province/territory/country, call the Emergency Assistance Provider (24/7)

Note: All services must be ordered or prescribed by the attending Physician and pre-approved by the Company and its emergency medical assistance provider. The Insured or a travelling companion must notify the Company’s 24 hour Emergency Assistance Provider in the event of a loss.

  • If you need to cancel a trip reservation prior to departure due to Sickness, Injury, or death of the Insured.
    • To avoid reduced benefits, you must cancel your trip with the travel agent/supplier within 72 hours of the event that caused the cancellation/interruption
    • Claim payment will be limited to the cancellation penalties that were in effect within 72 hours of the event that caused the cancellation

How is a Claim handled?

When you call to report a claim, expect to provide the following information: contact details, policy information and the nature of the claim.

Obtain a claim form(s):

  • Online: Click Here
  • By email or mail: Contact Client Services at 1-888-526-0111, M-F 8:30 am – 8:00pm EST, 5:30 am – 5:00 pm PST

Once a claim (including all necessary documentation) is received, the insurance company will begin the review process.

During the review process, the insurance company reviews the confirmation of coverage and policy wording and the validity of the claim is assessed.

You will be notified of the claim outcome by mail.

Do you have a question about the claims process or the status of your claim?

Contact the Insurance Company’s Client Services Department to speak to one of their experienced team members.

Commonly Required Forms/Documents

When a claim is submitted, additional documentation may be requested by the claims adjustor to help examine the claim. Please keep all your original documentation as it may be requested during the process. Having them readily available will help to expedite your claim.

You may be required to submit the following documents along with any claims forms:

  • Proof of loss
  • Original Bills and Receipts
  • GHIP release
  • Incident Report
  • Travel Invoices / Original Unused Tickets
  • Trip Itinerary

Please note that this is not a complete list of documents/forms required in the event of a claim.

Download Forms