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About Our Underwriter

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Old Republic Insurance Company of Canada (“Old Republic Canada”) is a Canadian federally licensed insurance company that has been providing insurance solutions since 1887. They are focused on being industry leaders in the underwriting and administering of customized, private label products for distributors of travel, child accident, as well as the underwriting of long haul trucking insurance.

Old Republic Canada encompass the entire Canadian operations of Old Republic International Corporation (“ORI” on the New York Stock Exchange) which is one of America’s 50 largest shareholder-owned insurance businesses and currently ranks among the Fortune 500 list of the nation’s biggest companies.

What Sets Them Apart?

Service

  • Dedicated unit in place to answer all claims administration inquiries
  • Call centre: 80% of calls answered within 30 seconds, less than 3% abandoned
    • Complaints: Any written appeal requests or complaints requiring response acknowledged in writing by the next business day

Claims

  • Request for claim forms: Requested claim forms are sent the same day
  • Assessment of claims: Complete claims files are assessed within 5 business days
    • Assessment of additional information: Claim file correspondence is initially reviewed within 2 business days of receipt
  • Claim payments: Over 90% of travel insurance claims reported annually are paid

Products

  • A full suite of products to meet most clients’ needs:
    • All Inclusive Plan
    • Emergency Medical Plan
    • All Inclusive Canada Only Plan
    • Youth Premier Plan
    • Trip Cancellation/Interruption Plan
    • Competitive Visitors to Canada Emergency Medical Insurance Plans
    • Student Accident Insurance Plan
  • Affordable family, group, student, and annual rates
  • Market-competitive prices and benefits

In addition to a reputation built on security, stability and service, Old Republic Canada is also known for their four core values: integrity, care, simplicity, and responsiveness.

A Special Note from Old Republic Canada:

“While our agency and corporate partners know us for our expertise, flexibility and innovation, our policyholders know us by how we handle and communicate our claims service. It is this service and professionalism that solidifies our reputation within the industry.”

To learn more about Old Republic Canada, visit https://www.orican.com/.

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Phone: 1-855-566-8555

Email: info@travelance.ca

126 Catharine St. N., Hamilton, ON L8R 1J4 Canada

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